Maryvonne Hassall is Digital Programme Director at Aylesbury Vale DC. She started as a graduate with Rolls Royce, trained in IT analysis then moved into IT service management and strategy. Tim Lancaster is AWS practice director at Arcus Global. Tim has run technology departments in the BBC and Cleantech and has built new facilities and negotiated a number of joint ventures.


Are the benefits of using AI in the delivery of public services being over-hyped?


© CLGdotTV 2018

Tim Lancaster of Arcus Global and Maryvonne Hassall of Aylesbury Vale DC fail to contain their enthusiasm 27 June

Is the enthusiasm for AI in the delivery of local public services just hype or have real and actual efficiencies and improvements been delivered and if so how? How can artificial intelligence automatically handle customer contact, help to reduce costs, improve service levels and create a better working experience for call centre employees. This programme draws on practical examples of existing AI solutions which are achieving a clear return on investment, handling 40% of incoming calls, providing a 24/7 service whilst improving quality by providing customers with clear and accurate information.

Please accept our apologies. This programme is not currently available as a podcast. We are working on it.
This dotTV programme was recorded in front of a live audience on 27th June 2018 at GLG Live 2018 - an audience with CLGdotTV and is brought to you free of charge through the generous support of Arcus Global


Related dotTV & dotPOD content:
Jamie Bartlett, author and Lars Malmqvist digital monster at Arcus Global help Joe Tibbetts decide if Bartlett is over-stating his case in his new book The People vs Tech - How the internet is killing democracy.
PODCAST: Tim Lancaster of Arcus Global on Artificial Intelligence in the delivery of social care, social housing, mental health care & other council services
Find out more about @CLGdotTV and @CLGdotPOD
Four times each year we invite around 60 people to join us for a day of making programmes.
On 23 October An Audience with CLGdotTV No3 will focus on social care and health and topics covered will include:
integrated health and social care: the Leeds approach
interventions that may reduce hospital admissions
the care market: current state of play and reducing market fragility
outcomes based commissioning: what is it and how it might be made to work
the Government green paper on social care
technology & social care
Seats in the audience are as rare as teeth in hens. If you would like an invitation please email Ben Webber 
Almost all CLGdotTV programmes, including this one, are presented as Podcasts as well as dotTV programmes. 
In addition we record and publish a regular series of custom made podcasts under the Talking Local Government banner.
These can be found on the CLGdotTV platform here and by entering the word Podcast into the "search by key words" field in the filter bar at the top of the page and they can also be found by browsing our full podcast library here






Back to homepage